About KMA

We pride ourselves on putting people, process, technology and culture into one room to find holistic solutions.

Overview

The principal team of Samantha Kane and Bill MacKay launched Kane - MacKay and Associates Ltd. in Belleville in 1989. Since then, the couple has accumulated an award-winning team of experts unrivaled in their fields.

KMA's excellence is in its knowledge base and skill set, which includes wide-ranging professional certifications, doctorates and services offered in ten languages.

When you choose Kane - MacKay, you're choosing award-winners. The people working for you are the same people chosen by the world's foremost entertainment resort and one of the world's largest beverage distributors. You're choosing Canada's only certified unified communications expert; the company that developed road-side assistance and the company that was recently invited to conduct the world's first-ever 911 compliance study.

All this, and Samantha and Bill still make time for their "chief serenity officer", Benson, the third generation of Golden Retrievers to safeguard and inspire the KMA team.

Certifications

The certifications of Kane - MacKay and Associates include unparalleled skill sets and excellence. The tools used by our teams include Microsoft Share Point Team Central, call/touch-point mapping and communication enabled business process (CEBP).
Platforms

The platforms used by Kane - MacKay and Associates for our clients include the most powerful on the planet; some of which we have helped create.
  • P-CRM, Project Manager-Customer Relationship Management from AARM.org
  • P-BPM Project Business Process Management from the BPM Institute
  • P-CCM Project Call Centre Management AARM.org
  • Cisco Certified Network Associate (CCNA), Cisco Certified Voice Professional (CCVP),
  • Several current Nortel Systems Eng 6.0-5.5 CCS-1000, 500, ESA-E911
  • Current Avaya systems eng. and business Solutions Analyst, E911-Crisis Alert
  • Members of NENA
  • Members of APCO Canada
  • Members of Canadian Interoperability Technology Interest Group
  • PBX & ACD - Nortel SCCS -CS-1000-6.0-BCM 200/400-4.0, Web client, Avaya/8800/8400/8500-e-contact, Aspect-Performance Management, NEC-Univerge, Mitel-3300-ICP, I3-CIC, Cisco CCM
  • CRM and Agent Portal solutions - Siebel(8.x), Oracle11i, Remedy, Peoplesoft CRM10, Speedware-ERP, Customer 1, mySAP, Microsoft CRM 4.0
  • E911 software including Nortel ESA 6x, Avaya Communication Manager/Directory Enabled Management, NEC E911 Alert, Cisco CUCM/CER, Mitel Emergency Response Advisor
  • Workforce Management - Nice-IEX , Blue Pumpkin- Witness, Aspect eWFM, Calabrio
  • Monitoring and Logging Systems - Witness, Nice, Panda, Verint, CSI World
  • Speech Recognition, Speaker Verification - Nuance-, voice vault , Telephony Integration (CTI) software - Genesys, Avaya Centre-Vu-IC, eMedia, Speedware, CT Connect, Cisco-ICM, Upstream Works -upstart, Siebel, SAP
  • Predictive Dialers - Mosaix, eShare Avaya, Connectivity, I3
  • Business Process Management Software-Savvion-Process Modeler ,Meastorm, Software AG-WebMethod, Oracle-BEA, Microsoft-BizTalk, SAP-NetWeaver-BPM, Vitria-M3.0
  • Knowledge Management- Business Objects, Knova, CDC-Respond, inQuira
  • Hosted Environments-Echopass, Aizan Technologies, Telus One Call
  • Vertical Specific Applications: SCADA, Legal Case Management, ERP'S, Business Intelligence Tools, Master Data Management/Integrity, Data Storage