Latest Blog Entries

What Every UC Call Center Should Know About Session Border Controllers

June 24th, 2010. – By: Samantha Kane – 1 Comment

Call centers need to think about Session Border Controllers (SBCs). SBCs view all the end points, transactions and applications as individual unique sessions, making it easier to identify measure and track multiple UC touch points found in most call centers today.  Read →

UC Analytics: Is this the Real Human Centric Data Model?

May 26th, 2010. – By: Samantha Kane – 1 Comment

In today’s era of customer relationship management, businesses must strategically invest in tools that will improve the customer experience and maximize customer lifetime value. Best-in-class organizations are increasingly deploying powerful tools for customer analytics—including tools for automated modeling, real-time scoring, interaction optimization, and incremental response modeling. Read →

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