Latest Blog Entries

The what and the how of managing mobile communications expenses

April 10th, 2013. – By: Bill MacKay – 0 Comments

Guest Blog - Kane-MacKay will feature articles from our Trusted Associates from time to time. We are pleased that Hans Bergman has contributed this article on managing mobile communications expenses. If you would like to learn more about how you can benefit from managing your mobile expenses, please contact us at Kane-MacKay & Associates.  Read →

A Celebration of Life

February 9th, 2013. – By: Bill MacKay – 4 Comments

It is with profound sadness and sorrow that we announce that Samantha Kane, co-founder and President of Kane-MacKay and Associates, passed away peacefully on February 8 after a long battle with cancer. Read →

How did that happen?

September 4th, 2012. – By: Bill MacKay – 1 Comment

Did you ever read something that made you stop what you were doing and say how did that happen? Read →

The Internet of Things and Unified Communications

April 15th, 2012. – By: Samantha Kane – 0 Comments

This is the fourth of an eight-part weekly series of articles that leads up to the UC Summit 2012 that will take place May 6-9 in La Jolla, CA. See the UC Summit website for more details. Delivered by Samantha Kane of Kane-MacKay & Associates, a UCStrategies Expert. Read →

“Any time is a good time for telephone courtesy”

June 16th, 2011. – By: Bill MacKay – 1 Comment

The more things change, the more they stay the same. Read →

Social Media Analytics

October 15th, 2010. – By: Bill MacKay – 1 Comment

What's being said about your brand? Read →

What Every UC Call Center Should Know About Session Border Controllers

June 24th, 2010. – By: Samantha Kane – 1 Comment

Call centers need to think about Session Border Controllers (SBCs). SBCs view all the end points, transactions and applications as individual unique sessions, making it easier to identify measure and track multiple UC touch points found in most call centers today.  Read →

UC Analytics: Is this the Real Human Centric Data Model?

May 26th, 2010. – By: Samantha Kane – 1 Comment

In today’s era of customer relationship management, businesses must strategically invest in tools that will improve the customer experience and maximize customer lifetime value. Best-in-class organizations are increasingly deploying powerful tools for customer analytics—including tools for automated modeling, real-time scoring, interaction optimization, and incremental response modeling. Read →

Coppin State University Inducted for the Fifth Time in Four Years

April 5th, 2010. – By: Bill MacKay – 0 Comments

Coppin State University Inducted for the Fifth Time in Four Years as a Laureate of the Computerworld Honors Program Read →

How do the UCStrategies Experts use Social Networking?

March 4th, 2010. – By: Samantha Kane – 0 Comments

In this podcast, the UCStrategies.com Experts discuss the value of social networking in the workplace: how do they use social networking in their jobs, what apps do they use, and how can unified communications add value to social networking? Read →

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