Latest Blog Entries

It’s a Thin Line

January 16th, 2012. – By: Bill MacKay – 0 Comments

On life, joy and sorrow... Read →

“Learnings” from the 7th Annual Real Time Communications Conference

October 13th, 2011. – By: Bill MacKay – 0 Comments

Last week’s Blog provided an overview of the 7th Annual Real-Time Communications Conference and Expo held at the Illinois Institute of Technology’s School of Applied Technology and the Next Generation 911 program. This week I wanted to share some of my “Learnings”.  Read →

The 7th Annual Real-Time Communications Conference and Expo

October 7th, 2011. – By: Bill MacKay – 1 Comment

 Read →

Social Media Analytics

October 15th, 2010. – By: Bill MacKay – 1 Comment

What's being said about your brand? Read →

What Every UC Call Center Should Know About Session Border Controllers

June 24th, 2010. – By: Samantha Kane – 1 Comment

Call centers need to think about Session Border Controllers (SBCs). SBCs view all the end points, transactions and applications as individual unique sessions, making it easier to identify measure and track multiple UC touch points found in most call centers today.  Read →

UC Analytics: Is this the Real Human Centric Data Model?

May 26th, 2010. – By: Samantha Kane – 1 Comment

In today’s era of customer relationship management, businesses must strategically invest in tools that will improve the customer experience and maximize customer lifetime value. Best-in-class organizations are increasingly deploying powerful tools for customer analytics—including tools for automated modeling, real-time scoring, interaction optimization, and incremental response modeling. Read →

Coppin State University Inducted for the Fifth Time in Four Years

April 5th, 2010. – By: Bill MacKay – 0 Comments

Coppin State University Inducted for the Fifth Time in Four Years as a Laureate of the Computerworld Honors Program Read →

How do the UCStrategies Experts use Social Networking?

March 4th, 2010. – By: Samantha Kane – 0 Comments

In this podcast, the UCStrategies.com Experts discuss the value of social networking in the workplace: how do they use social networking in their jobs, what apps do they use, and how can unified communications add value to social networking? Read →

AARM Executive Intelligence Alerts

March 2nd, 2010. – By: Samantha Kane – 0 Comments

• IWCO Direct Agrees To Acquire Transcontinental Direct US Operations • Long-Term Brand Relationships Sacrificed For Short Term Efficiency • Professional Certification in CRM  Read →

UCStrategies Experts Preview VoiceCon Orlando 2010

February 26th, 2010. – By: Samantha Kane – 0 Comments

VoiceCon Orlando 2010 is March 22-25 in Orlando. Read →

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