Business Process When Implementing UC is not a One & Done Project

February 11th, 2010. – By: Samantha Kane

UCStrategies defines UC as “Communications integrated to optimize business processes.”

You just spent 10 years investing in technology to automate and streamline your core business functions: CRM, ERP, HR, ECM, etc. Within each department of your business, the work is smooth and automated, and internal data is largely integrated. But suddenly that’s not good enough, because how your customers and trading partners see you no longer depends on operations confined within a single department. Your externally facing business processes cut across those boundaries, and that’s where the problems start. The handoffs between departments mean delays, errors, and incompatible data. Often you have no way of even measuring business performance end-to-end, much less managing or improving it.

For the rest of this article written for Unified Communication Strategies - An industry resource for enterprises, vendors, and system integrators please see:

http://www.ucstrategies.com/unified-communications-strategies-views/business-process-when-implementing-uc-is-not-a-1-done-project.aspx

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