Category: Call Centres

Social Media Analytics

October 15th, 2010. – By: Bill MacKay – 1 Comment

What's being said about your brand? Read →

What Every UC Call Center Should Know About Session Border Controllers

June 24th, 2010. – By: Samantha Kane – 1 Comment

Call centers need to think about Session Border Controllers (SBCs). SBCs view all the end points, transactions and applications as individual unique sessions, making it easier to identify measure and track multiple UC touch points found in most call centers today. Read →

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