Podcasts

Avaya Product Line Manager for Emergency Services, Mark J. Fletcher, ENP discusses emergency services technology for the Enterprise in this weekly Podcast.

Fixing E911 or Solving the problem

December 02 2011

This week Fletch discusses the reasons behind implementing E911 in the Enterprise, and how Social Media can bring unwanted attention to your ‘brand name’ and harm your reputation with your customers as learned by a bank in Florida where their E911 call was routed to the wrong PSAP.

 

Great E911 Debate Winner Is…

November 14 2011

At the @IAUG Eastern Connect event in Newport, users were treated with The Great #E911 Debate as moderated by Fletch, with Panelists from @911Enable @911ETC @Conveyant and @RedSky911.

 

Allan Weese on D Block frequency

November 04 2011

E911 Talk #59 - Allan Weese Interview Released Nov 04, 2011 A hot topic in the Public safety circles is the “D Block” a frequency spectrum recently vacated by television stations that was intended to be used by Public Safety.

 

APCO-NENA Bill Agee Interview

October 31 2011

Fletch speaks with Bill Agee from Franklin County Sherriffs Office in Virginia at the 2011 APCO NENA Interoperability Conference in Roanoke about the state of NG911 deployment in Virginia and the current funding issues Public Safety is facing in the state.

 

VoIP Positioning Centers and Enterprise E911

October 17 2011

Where do your E911 calls go, and how do they get there? Depending on the solution you deploy, the answer may be different!

 

There’s an app for that

September 26 2011

E911 Talk #52 - E911 There’s an App for that! This week Fletch talks about the recent increase in applications for Smartphones that generate a significant amount of the E911 calls to Public Safety today, and how they may eliminate costs for PS-ALI for Enterprises.

 

The Great E911 Debate

September 23 2011

Confused by the E911 solutions that are out there and what exactly they provide? Be sure to attend the IAUG Eastern Connect (http://iaug.org) in Newport this November for an exciting panel session with E911 vendors, 911ETC, 911 Enable, Conveyant Systems, and Red Sky Technologies.

 

E911 Talk #49 - NG911 Provider TCS

September 20 2011

NG911 is here and is actively being built in several areas. Enterprises, Carriers and PSAPs will soon establish connectivity that will allow PIDF-LO (i3 NG911 location information) to pass from the originator to the PSAP.

 

September 11th Tribute

September 09 2011

This Sunday, September 11, 2011 will mark the 10 year anniversary of one of the most tragic events this nation has ever experienced. 2 years ago, a good friend of mine wrote a tribute and asked me to do the Voice Over and production.

 

Correlation of Emergent Events

September 08 2011

This week Fletch talks about the correlation of emergent events and the ability of a NG911 compliant Enterprise and PSAP to use that information to triage and prioritize the “Mass Call Events” that are plaguing E911 centers.

 

Resiliency and Redundancy

August 31 2011

Broadcasting from the front seat of his Jeep in an undisclosed location during the power outages, Fletch discusses the differences in resiliency and redundancy with telephony circuits during disasters and lengths of extended down time.

 

Grant funding

August 26 2011

Mark J. Fletcher, ENP talks about a new Avaya Grant Assistance Program that is available at no charge to assist agencies in identifying Federal, State and private grant monies available. Did you know there’s $400 BILLION in grant money available each year? Make sure you are getting your share!

 

Why do we need NG911?

August 22 2011

Why do we need NG911? It may not be why you think. Mark J. Fletcher, ENP talks about other reasons why NG911 provides Public Safety with the network they need to do their jobs.

 

E911 Talk #42 - Is NG911 Finally here?

August 15 2011

Last week FCC statements made at APCO on NG911 were all over the press. Was it all hype? Or is NG911 really here? Mark J. Fletcher, ENP expresses his view on where the industry is now, and where it’s going in this weeks E911 Talk Podcast.

 

IAUG Webinar

August 03 2011

Mark J. Fletcher, ENP, discusses the value of joining the IAUG, member benefits and discounts, and announces a free, special IAUG member only webinar, Wednesday August 3rd.

 

E911 Liability with Martha Buyer

July 25 2011

Mark J. Fletcher, ENP discusses the liability a company places on itself and the legal ramification involved if E911 is blocked. E911 Legal Expert Martha Buyer (http://MarthaBuyer.com) joins Fletch from her trek through the high peaks of Colorado to add some legal insight on the matter.

 

Multiple Emergency Numbers

July 19 2011

Avaya Product Manager for Public Safety Solutions, Mark J. Fletcher, ENP discusses the benefits of provisioning the additional emergency numbers your users may dial if they are in another country. Also in building emergencies such as Code calls in a hospital are discussed.

 

EAAC Update on Collaborative Conferencing

July 11 2011

Mark J. Fletcher, ENP, provides a view of PC3 or “Persistent Contextual Collaborative Conferencing” that can revolutionize how Public Safety can provide and manage multi-media content from the public to any PSAP on the ESI Network.

 

The End of the PSTN

July 04 2011

So when does the PSTN as we know it become extinct? The FCC Technical Advisory Committee, Critical Legacy Transition Working Group says the PSTN will be gone by . . .

 

There’s No Crying in Baseball or NG911

June 27 2011

Now that NG911 has been officially announced, Fletch discusses the transition to NG911 networks in the enterprise.

 

Thanks 911-NENA 2011-The Power of We

June 20 2011

Mark J. Fletcher, ENP, Product Manager for E911 at Avaya, talks about Avaya at the NENA 2011 National Show, and introduces “AVAYA. The Power of We”(TM) and the alignment of this new vision with NG911 standards and ideas.

 

The Impact to Public Safety

June 17 2011

The Impact to Public Safety: BONUS PODCAST Next Generation 911

 

NENA Executive Board Approves End-State Vision for Next Generation 9-1-1

June 16 2011

Mark Fletcher provides some insight into the National Emergency Number Association (NENA) announcement that its Executive Board formally approved an end-state architectural vision for Next Generation 9‑1‑1, along with a number of directives for additional Technical Development review

 

EAAC Update NENA 2011

June 13 2011

Mark J. Fletcher, ENP provides an update on the FCC’s Emergency Access Advisory Committee and their Blue Sky NG911 discussion.

 

User Entered Location

May 30 2011

Mark J. Fletcher, ENP discusses the potential errors with User Entered Location information for E911

 

IAUG E911 Partners

May 27 2011

Mark J. Fletcher, ENP, Product Line Manager for E911 at Avaya discusses specific questions to ask the Dev Connect vendors displaying their products at the International Avaya Users Group (IAUG) Show in Las Vegas this week

 

NENA i3

May 16 2011

Mark J. Fletcher discusses the NENA i3 Standard and the potential threat to NG911 deployment if adoption is delayed.

 

E911 deployment part 4

May 09 2011

In Part 4 Mark discusses the LIS functionality in greater detail as well as define some basic requirements of the LIS and OSN Notification Services that should be included in the RFP for E911 remediation, as well as ensuring the smooth transition to NG911 without a forklift in the future.

 

E911 deployment part 3

May 02 2011

Mark J. Fletcher reviews the process for a typical E911 deployment in a Corporate Enterprise. In Part 3 Mark discusses the requirement for a Location Information Server or LIS and the 5 questions you should ask when issuing an LIS RFI.

 

E911 deployment part 2

April 25 2011

In Part 2 Mark J. Fletcher, ENP reviews the process for a typical E911 deployment in a corporate Enterprise. Part 2 includes establishing the proper provisioning, dial plans and what number is being displayed at the PSAP.

 

E911 deployment part 1

April 18 2011

A review of the process for a typical E911 deployment in a corporate Enterprise. In Part 1 establishing the level of remediation and doing some baseline testing with the PSAP is discussed.

 

Michigan E911 discussion

April 12 2011

Mark J. Fletcher, ENP discusses the Michigan E911 legislation and its impact and the comments that were filed with the PUC.

 

E911 Swatting

April 04 2011

The practice of SWATTING - socially engineering Public Safety through spoofed Caller ID into dispatching SWAT teams to a location where there is no incident, and the impact on NG911’s security model.

 

E911 Energy Efficiency

March 28 2011

Mark J. Fletcher, ENP, discusses the potential impact of Energy Efficiency and E911 and the need to maintian a safe environment

 

NG911 Explained

March 21 2011

Mark J. Fletcher, ENP, explains the location conveyance mechanisms in NG911 and talks about the political challenges with 911 funding and protocol selection for NG911 Networks.

 

March EAAC Update

March 14 2011

Mark J. Fletcher, ENP, provides an update on the March EAAC meeting at the FCC. The 3GPP NOVES initiative and NG911 Security are discussed.

 

Additional E911 Laws

March 07 2011

Additional laws recently found that may apply to PBX administrators bringing the total number of states in the US requiring E911 functionality to over 30 States. Are you at risk? Listen and decide for yourself.

 

Top 10 E911 Myths Busted

February 28 2011

This podcast exposes the top 10 E911 myths and highlights a special announcement for WLAN @ Enterprise Connect 2010

 

Michigan E911Public Hearing

February 28 2011

Michigan will be holding a public hearing on E911 Laws going into effect in 2011. Find out about what will be required in this tough new 911 Law.

 

California PUC E911

February 22 2011

Mark J. Fletcher, ENP, recaps the California PUC workshop on MLTS E911 requirements

 

Happy Birthday 911!

February 14 2011

Mark J. Fletcher, ENP, recaps the first 911 call in the US placed in Haleyville, Alabama back on Feb. 16th, 1968. Special thanks to Alabama NENA http://www.al911.org for the official storyline.

 

SIP Carriers

February 07 2011

Mark J. Fletcher, ENP, details SIP based carriers for E911 and their use of VPC services to position users in remote areas.

 

Info Anarchy

February 01 2011

Mark J. Fletcher discusses NG911 and the new flood of information that will be coming in from the public creating an Information Anarchy. Special comment by Avaya’s Contact Center Guru Guy Clinch

 

Remote Locations

January 24 2011

This podcast discusses how you can easily deal with remote locations that are serviced by the same Selective Router by simply managing your caller ID sent on 911 calls.

 

FCC EAAC

January 17 2011

Mark J. Fletcher, ENP, discusses the newly formed FCC Emergency Access Advisory Group bringing Next Generation technology to those with disabilities.

 

ERLs

January 10 2011

Who ERL is and how big he should be. How big is YOUR ERL?

 

FCC NG911 NOI

January 03 2011

Mark J. Fletcher, ENP, discusses the FCC Noitice of Inquiry issued on December 21, 2010 for Next Generation 911

 

Local Termination

December 30 2010

Mark J. Fletcher, ENP discusses both the good and potentially bad practice of locally terminating E911 calls within the Enterprise.

 

E911 Callbacks

December 28 2010

Mark J. Fletcher, ENP discusses the functionality of the VPC (VoIP Positioning Center) to assist in solving the complex location discovery issues as a method of dealing with remote VPN teleworkers

 

VPC

December 21 2010

Functionality of the VPC (VoIP Positioning Center) to assist in solving the complex location discovery issues as a method of dealing with remote VPN teleworkers.

 

OSN-CrisisAlerter

December 17 2010

The importance of On Site Notification in your Enterprises E911 deployment as a method of enabling local 1st responders prior to the arrival of EMS to your facility.

 

Onstar

December 15 2010

How Next Generation 9-1-1 (NG 911) will enable the intelligent workplace to transmit critical data directly to Public Safety over ESInets, OnStar.

 

E911 Pro Services

December 13 2010

The added benefit of E9-1-1 professional services can provide when implementing an E911 compliance strategy in your Enterprise.

 

WLAN Location

December 08 2010

Avaya WLAN 8100 Controller release with built in location discovery capabilities for WLAN clients on the network when they place an E9-1-1 call.

 

Text Generation 911

November 27 2010

The existing E911 network today is inadequate for texting to 911 centers and what technology is forthcoming with Next Generation 911 that will enable SIP based multi-modal communications.

 

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