Our Services

The KMA Difference – People, Process, Technology, Culture.

Overview

Experience the KMA difference. Your return on investment is unparalleled when people, process, technology and culture combine for a holistic solution. Agent modeling will ensure your people are in the prime position to execute your customer relations plan, whether it’s over the phone, over the counter or over the web. Business process management will help connect your people to each other and your data. Unified communications will ensure all your technologies are connected and working properly. Human-centric solutions will ensure your corporate culture is the driving force behind every solution.

When you choose Kane–MacKay and Associates, you’re choosing award-winning experts in three core areas: contact centre and customer services, customer relationship management (CRM) and E911 compliance services.

Our Services

Contact Centre and Customer Service Solutions

Audio Overview — Your KMA team will revisit your operation and leave you with an environment you can operate independently and successfully. We’ll establish a base-line strategy and examine all the touch-points for your customers, eliminating or adding touch-points as needed.

Customer Relationship Management (CRM)

Audio Overview — Your KMA team will approach CRM with a broad scope and an open mind. Using business process management (BPM), call mapping and keen analysis, we’ll establish your renewed corporate vision. We’ll complete a GAP analysis and map and execute a realistic CRM solution, offering you our help with execution, as needed.

E911 Enterprise Compliance Services

Audio Overview — Your KMA team consists of leaders in the field of E911 enterprise compliance. Emergency dispatch centres are only one piece of the puzzle. Our specialty in innovation is the study, design and implementation of E911 enterprise compliance and the validation of that compliance in your state or region.